Refund policy

What is your online return policy?

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.

Online Purchase Return Items delivered by Standard Shipping that were received damaged or have a manufacturers defect: If you received your order by Ground Shipping and the merchandise was damaged in shipping or if you wish to return it, please contact customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, contact us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.

 

Curbside Delivery Return Items delivered by alternative carrier that were received damaged or have a manufacturers defect: If you received your order and the merchandise was damaged in shipping, please contact customer care within 72 hours. For other issues concerning curbside delivery orders, contact us within 72 hours after delivery and we will work to assist you with your order. Please note, return shipping fees may apply.

 

Items delivered by Home Delivery that were received damaged or have a manufacturers defect: You have 72 hours after a Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Contact us with order confirmation number and we will work with you to repair, replace or pick up the item for a return. Items ordered online with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service order confirmation for assistance.

 

Returns for Mattresses and Foundations Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any.

Returns for Food Items For health and safety reasons, we maintain strict guidelines for food items. If your food product arrives with damaged packaging, or if you receive an item that is past its expiration date, please contact customer care immediately and provide clear photographic evidence. Please do not consume the product. If the food product arrives in normal, undamaged condition and has been opened or consumed, we do not accept returns or exchanges, as we cannot and will not resell these items.

Return Requirements In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

 

Exchanges/Refunds The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the original form of payment used for your purchase.