Find quick answers about shopping, delivery and returns at Voco Store. Product-specific dimensions, materials, included pieces and assembly information are listed on each product page.

What currency are prices shown in?

Prices on Voco Store are shown in U.S. dollars (USD).

Where do you ship?

Voco Store currently ships within the United States and does not ship to PO boxes. See the Shipping Policy for current details.

How long does shipping take?

Current estimates allow approximately 1–3 business days for order processing, with up to 6 business days during peak periods. Estimated standard delivery is generally 3–6 business days after shipment, although furniture, peak seasons and carrier conditions can take longer. Delivery estimates are not guarantees.

Why might my order arrive in multiple packages?

Items may ship from different warehouses or in separate cartons. Tracking may therefore show more than one package or delivery date.

What should I do if an item arrives damaged?

Inspect all cartons and merchandise promptly. Contact Customer Care within 72 hours of delivery and include your order number, a description of the issue, photos of the packaging and photos of the item. Keep the original packaging while the claim is reviewed.

What is the return window?

Eligible standard-shipping items may generally be returned within 30 days of delivery. Conditions, exclusions, return shipping costs and possible restocking fees apply. Mattresses, foundations, food products, clearance merchandise and damaged or defective items have specific rules. Review the full Refund Policy before beginning a return.

Are shipping charges refundable?

Original shipping, delivery and handling charges are generally non-refundable unless the return is caused by Voco Store's error, confirmed shipping damage or a confirmed manufacturer defect. Return shipping or pickup fees may apply.

Does furniture require assembly?

Assembly requirements vary by product. Check the “Assembly & What's Included” section on the product page. Mattresses, tables, accessories or decorative items shown in photos are not included unless the product page specifically says they are.

How do I know whether furniture will fit?

Compare the product's assembled and package dimensions with the room, doorway, hallway, staircase and elevator. Start with the Furniture Buying Guide for room-specific measurement help.

How can I get product help?

Contact Voco Store with the product link, your room dimensions, preferred color, intended use and budget. This information helps us narrow the available options.