Privacy policy

Voco Store ("Voco Store," "we," "us" or "our") is operated by Atronia Innovations Inc, 12142 Central Ave, Suite 105, Chino, CA 91710, United States. This Privacy Policy explains what personal information we collect when you visit store.vocofm.com (the "Site"), buy from us or contact us, how we use and share it, and the choices and rights you have.

1. Information we collect

Information you give us

  • Contact and order details: name, email address, phone number, shipping and billing address, and the items you order.
  • Payment information: payments are processed by Shopify Payments and other payment providers. We do not store your full card number.
  • Messages: what you send us through the live chat, the contact form, email or a review, including photos or videos you send for a damage or defect claim.
  • Order agreements: when you check out, we record that you agreed to our Shipping Policy, Refund Policy and Terms of Service, and when you agreed.

Information collected automatically

  • Device and usage information: IP address, browser and device type, time zone, pages and products viewed, search terms, the page that referred you, and how you interact with the Site.
  • This information is collected through cookies, pixels and similar technologies (see section 5).

Information from others

  • Delivery and tracking updates from shipping carriers and our fulfillment and warehouse partners.
  • Fraud and risk signals from our payment providers.
  • Information from advertising and analytics partners, such as which ad brought you to the Site.

2. How we use your information

  • To process, ship and deliver your order, send order and tracking emails, and handle returns, refunds, damage claims and warranty requests.
  • To answer your questions and provide customer service.
  • To prevent and investigate fraud, unauthorized transactions and payment disputes, including responding to chargebacks with your order, delivery and communication records.
  • To run, secure and improve the Site, including fixing errors and understanding how shoppers use it.
  • To send marketing emails if you sign up. You can unsubscribe at any time with the link in any marketing email.
  • To show you relevant ads on other websites and measure how well our ads work.
  • To comply with legal, tax and accounting obligations and to enforce our Terms of Service.

3. How we share your information We share personal information only as needed for the purposes above:

  • Shopify, which hosts our store, processes payments and provides checkout, chat and email tools. Learn more at https://www.shopify.com/legal/privacy.
  • Payment providers, to process payments and screen for fraud.
  • Suppliers, fulfillment and warehouse partners, and shipping carriers, to fulfill and deliver your order and to handle damage and warranty claims. They receive only what they need for that, such as your name, shipping address, phone number and order details.
  • Analytics and advertising partners, such as Google, to understand Site traffic and show and measure ads.
  • Professional advisers, such as accountants and lawyers, when needed.
  • Authorities or other parties when required by law, to respond to legal process, or to protect our rights, customers or others.
  • A buyer or successor if our business is sold, merged or reorganized.

We do not sell your personal information for money. Sharing information with advertising partners for targeted ads may count as "selling" or "sharing" under some state laws. You can opt out as described in section 6.

4. How long we keep information We keep order and transaction records for as long as needed to fulfill orders and meet tax, accounting and legal requirements, generally up to 7 years. We keep customer service messages and claim records as long as needed to resolve the issue and any related dispute. Marketing information is kept until you unsubscribe or ask us to delete it.

5. Cookies and similar technologies We use cookies that the Site needs to work (for example, your cart and checkout), analytics cookies to understand how the Site is used, and advertising cookies to show and measure ads. You can manage cookies through the cookie or privacy banner where it appears, and through your browser settings. Blocking some cookies may stop parts of the Site, such as the cart, from working. We honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising where the law requires.

6. Your choices and rights Depending on where you live, including California and other US states with privacy laws, you may have the right to:

  • know what personal information we have collected about you and how we use and share it;
  • get a copy of your personal information;
  • correct inaccurate personal information;
  • delete your personal information, subject to legal exceptions (for example, records we must keep for tax purposes or to handle a dispute);
  • opt out of the sale or sharing of your personal information for targeted advertising; and
  • not be treated differently for using these rights.

To make a request, email info@innotronia.com with the subject "Privacy request" or write to us at the address below. We will verify your request using information connected to your orders, such as your email address and an order number. You may use an authorized agent; we may ask the agent for proof that you authorized them. We will respond within the time required by law, normally 45 days.

7. Security We use reasonable administrative, technical and physical safeguards to protect personal information. Payments are encrypted and handled by our payment providers. No method of transmission or storage is completely secure.

8. Children The Site is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

9. Where we operate We sell only to customers in the United States, and your information is processed in the United States.

10. Changes to this policy We may update this Privacy Policy from time to time. The "Last updated" date shows when it last changed. If we make significant changes, we will post a notice on the Site.

11. Contact us Atronia Innovations Inc (Voco Store) 12142 Central Ave, Suite 105 Chino, CA 91710 info@innotronia.com